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FAQ's

Ordering

Do you have a showroom?
We do have a showroom available on Sheikh Zayed Road for client viewings and for table mockups. An event planner or individual is able to come and try out the various looks for their next events. In order to ensure privacy, we require our clients to book an appointment before coming to the showroom.

What are your showroom hours?
Our showroom is open Sunday to Thursday 9am to 5pm. Our delivery team works during weekends but our office and showroom are not available during this time.

What is needed to place an order?
We require a valid ID, valid credit card to be on file as well as 50% deposit at the time of placing the order. We accept cash, credit card, bank transfer or cheque, full payment is due 48 hours prior to the event.

Is there a minimum order?
For sales orders, there is no minimum order value but for customized order we have an minimum of AED 500/- excluding delivery and logistics fees.

Can I place my order online?
We offer online services. You can choose to buy and add the items to your cart.

What is your cancellation policy?
Cancellation of custom items are non-refundable. Non-custom orders may be cancelled up to 2 business days prior to your order leaving our warehouse. Cancellations taking place less that 2 business days prior to the shipping or delivery date will be charged a 30% restocking fee.

When should I place my order?
We generally recommend that you get in touch when you’re interested to have an idea of availability. We suggest booking at least 3-4 months in advance for larger events or sooner if you’re sure of your date and location. During the peak nice weather months in the UAE, many products do get booked earlier.

Do you have an after hours number?
 Yes, we provide an after hours number for our clients with existing orders. Should you need to get in touch regarding changes or questions, we will provide you with a number for a Specialist who can assist you.

 

Event Planning

Do you offer event planning or styling services?
No we do not, although we give some event planning advice through our blog, should you require professional planning services for an event, we can recommend a number of reputable event planners and agencies.

Can you recommend a venue or a florist/photographer/caterer?
We are happy to recommend a vendor or venue to you, just let us know your event details and we can provide you with a few of our preferred vendors that we have worked with in the past.

Do you provide floor plans?
Generally hotels and/or event planners offer this service to clients. We don't have a specialist to provide this function but can help offer suggestions where needed.

Do you offer site visits?
For larger events and for venues we are not familiar with, we are happy to arrange a site visit and a consultation.

 

Delivery Collection

 Do you deliver across the UAE?
Yes, we will deliver our linens in the  UAE, although additional charges may apply depending on the location.

Do you charge for delivery?
Yes we do. We charge different fees based on the size of the order and venue/city for delivery.  

Can I collect my items?
Certain items may be collected directly from our showroom or warehouse. Responsibility for the safe transport of the items will be with the person collecting the item.